Securing access without slowing teams down.
A government contract customer's remote access ran on hardware tokens: slow for users, expensive to run. Amey swapped it for MFA people barely notice.
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Amey keeps daily life running, highways, rail, utilities, waste, across more than 320 UK contracts. For one government contract customer, it provides secure remote access so staff can work from client sites, on the move, or at home. Securing that access is not optional.
Almost two thirds of network breaches involve weak or stolen passwords. IT Systems Manager David Barrie wanted stronger authentication, without making anyone's day slower. The incumbent was classic two-factor with hardware and software tokens.
“The solution that was in place wasn't very convenient or easy to use, which hindered users' productivity and made their jobs more difficult to do. Added to that it was expensive to maintain.”
Token-free, phone-based
TrustLayer MFA validates users on a number of variables and delivers passcodes to the one piece of hardware people never leave behind: their phone. It had to clear Amey's stringent security standards for VPN access to Citrix and published applications, and it did, in a one-month trial run alongside the old system, so nothing was ever at risk.
“The simplicity of the TrustLayer MFA solution was one of the biggest draws for us. We liked the token-free authentication. The old authentication system was very labour intensive to manage and wasn't very intuitive to use.”
“The assistance from TrustLayer customer support during the implementation was very helpful and enabled us to get up and running with the minimum of fuss. Like the implementation, the management of the solution is very simple. The text messages arrive almost instantly by SMS and the fail-over to email ensures delivery.”
The users agreed. One remote worker put it plainly: “The passcode system has proved very responsive since it has been introduced and access to the VPN seems to be much more robust.”
Fewer support calls, lower costs
“For our government customer, productivity has improved because users are logging in more often. It's also improved the productivity of its IT team because users make far less support calls to the help desk because of the ease of use. And the solution has saved the customer money – the lower costs in buying and maintaining the product have helped make significant financial savings.”
TrustLayer Cloud MFA reached end of life in 2026. This story is kept as a customer reference; for user access control today, see CASB and Posture.