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Customer storyPharmaceutical research · 275 staff5 min read

Protecting staff in a perimeter-free world.

A cloud-only clinical research firm with no servers, no perimeter and rising compliance demands, and a small team that needed to see what was actually happening.

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Veramed
At a glance
ClientVeramed
SectorPharmaceutical research
Staff275, across the UK, US and Europe
PartnerQual
20
minute implementation call, then live on the first device
~300
users covered by mid-2022
0
proxies, nothing slowing users' machines down
27001
the ISO framework the monitoring supports

Veramed runs statistical analysis for clinical trials. 275 people across the UK, Ukraine, the US and beyond. Born in the cloud boom, it never had on-premise servers or perimeter security. Which is fine, right up until you need to see what your people and your data are doing.

Secure and monitor, with no perimeter

The firm needed cloud-based protection from malware and inappropriate sites, and, as it grew, evidence for clients that it operated to standards like ISO 27001. That meant seeing staff behaviour, not guessing at it.

Introduced by its reseller Qual, Veramed picked TrustLayer largely because CASB folds into Web Security, monitoring extended to the business apps, in one product.

“During the procurement process, TrustLayer was head and shoulders above the rest. They clearly have a well-thought-through product and unlike other products on the market, it has been designed to run in the cloud, rather than adapted for it.”

“The interface is nice and slick, but the fact that it was integrated was key given our limited resources. You wouldn't know web and CASB were two separate products: the interfaces sit naturally together, feed each other information, and are easy to use.”

From policies on paper to intelligence

“Put simply, we can now understand what people are doing! We always had IT security policies, but we didn't have a way of monitoring them to ensure we were keeping people, information, and clients safe.”

“It's not about being a helicopter parent, stopping people from doing things, but understanding what's happening in the business – having the intelligence to act when necessary and standardise our security operations. Above all, this deployment means we can now be more proactive in stopping threats, for example, detecting malware before it gets to devices rather than dealing with problems after they've taken hold.”

Up and running within minutes

“The implementation process involved a call that lasted 20 minutes, and then we were largely up and running on the first device. As we rolled out to other devices, TrustLayer made it very simple.”

The bit IT teams rarely get: the rest of the business liked it too.

“It's really important to us that the solution has been so accepted by the business. A large part of that is because TrustLayer is transparent to our users. It's not slowing down their computers, as it's not using a proxy. The whole platform is very well designed and carefully put together – and it's enabling us to protect our business more effectively as we continue to evolve.”

“Best of all, we didn't have to send someone on hours of training before all this could happen. We can just log in and go, it's so intuitive to use. But at the same time, the support team at TrustLayer have been brilliant.”
MJ
Mark Jones
Associate Director, IT, Veramed
Veramed
What Veramed switched on
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Web Security and CASB in one product, from the device. No proxy, nothing slowing anyone down.

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