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Customer storyMSP · founded 19985 min read

Scalable, flexible security for every customer.

An MSP serving public sector and corporate clients of every size, selling one platform its customers can grow into. Web, Email, CASB and SAT.

RnD
At a glance
ClientRnD Systems Integration
SectorManaged service provider
Founded1998
25
years supporting UK businesses of all sizes
15
point security plan RnD walks every customer through
4
TrustLayer modules offered: Web, Email, CASB, SAT
1
platform to manage them all

RnD Systems Integration has been doing managed IT since 1998, cloud hosting, security, connectivity, consulting, on a simple belief: every company should have access to a highly skilled IT services team. What it needed from a security vendor was the same thing its customers need from it: something that scales without drama.

“We were looking for a suite of cyber security products which we could easily provide to our clients in a scalable way. The TrustLayer platform is very easy to deploy, and easy to manage, and is at a price point where our customers are happy.”

One platform, four ways in

RnD takes each customer through a 15-point security plan, mapping the weak spots and what fixes them. Phishing and business email compromise top the list; web-borne malware comes second. Email Security and Web Security answer both from one platform, with CASB and Security Awareness Training added as customers grow.

“TrustLayer's Email Security solution is a core product we offer to our customers when we provide them with a holistic security assessment. Its ability to offer full protection to organisations of any size across all major email threats is a major selling point. As web is the second most common vector for malware infection after email, we're finding the Anti-Virus layer within TrustLayer's Web Security hugely beneficial for our customers.”

Training as a service, not a workshop

Instructor-led workshops were costly one-offs. With SAT, RnD offers customers an ongoing curriculum instead, measurable, on-demand, and useful for accreditations like ISO 27001.

“TrustLayer's Security Awareness Training is a real differentiator in the market. When talking to customers, we find they really understand the need for the training and upskilling of their team, but often think it will require a huge investment of time or budget from their side. TrustLayer's ability to roll out training on-demand across their organisation, in a way that's measurable, high-value and low-input is a great conversation starter.”

UK support, long-term relationships

“We're UK headquartered, and we like that the TrustLayer support team is also UK based. It means we're never waiting long for help to resolve an issue and we can always talk to an engineer when we need.”

“As an MSP, it's not as straightforward as rolling out a solution to a client and then wrapping up the project. Building valuable, long-term relationships with our customers is a cornerstone of our business and it requires a very controlled rollout where we support our clients every step of the way.”

“Having a vendor that empowers us to get that result is very important. I think TrustLayer is unique in the way they work with us and allows us to offer a customised approach to solving clients' cyber security challenges.”
DM
David Morris
Managing Director, RnD Systems Integration
RnD
What RnD switched on
TrustLayer Platform

Multi-tenant, margin on every layer, UK-based support. The MSP story, end to end.

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