Support · Plans
Three plans.
No small print.
Whatever size, whatever stage, there's a support plan that fits. Response times below are the ones we put in writing.
What's in each plan
| Standard (L1) | Premium (L2) | Enterprise (L3) | |
|---|---|---|---|
| Monday to Friday. 8.00am–5.00pm (GMT) | ✓ | ✓ | ✓ |
| Email support | ✓ | ✓ | ✓ |
| Telephone support | ✗ | ✓ | ✓ |
| Live chat support | ✗ | ✓ | ✓ |
| 24x7 availability | ✗ | ✗ | ✓ |
Support response times
| Severity level | Target response time |
|---|---|
| Priority 1 (Critical) | <4 business hours (email) |
| Priority 2 (Degraded) | <6 business hours (email) |
| Priority 3 (General) | Next business day (email) |
Switched on by BT or an MSP? Your first line of support may be your account team, they'll pull us in when needed.
Not sure which plan
you're on?
Ask us, or your BT, MSP or reseller account team. Takes a minute.
UK cybersecurity for small and mid-sized organisations in the AI era. Sold through BT, MSPs and resellers.