Changes, handled.
TrustLayer policy and configuration changes, handled by TrustLayer experts, without turning every change into a support issue or a separate professional services project.
- Policy, rule or configuration changes
- Exception handling and unblock requests
- Threat protection tuning
- Reporting changes
- Security Awareness Training campaign updates
- Major redesigns or migrations
- Incident response
- Custom project work
These sit with standard support or professional services instead.
Reviewed, applied,
checked, documented.
TrustLayer reviews the request, makes the change, checks it has applied as expected, and records what was done, every time.
Customers and MSPs with regular TrustLayer policy, rule or configuration change requests.
TrustLayer Mail, TrustLayer Browse (Web Security and CASB), and TrustLayer Users.
Monday to Friday, 09:00–17:00, excluding public holidays. Out of hours by prior agreement.
Request review, implementation, basic validation, documentation and monthly reporting, all handled by TrustLayer engineers.
One service, applied
across every layer.
Filtering rule updates, Spam Safe and Deny list changes, BEC and Nearby Domain entries, LinkScan safelists and threat protection tuning.
User, group, device or OS-based policy updates, application and category controls, custom URL groups, bypasses and exceptions, including your AI allow, block and track rules.
Inspection exceptions, unblock requests and MIME type configuration handled without opening a support ticket.
Agent profile updates and threat protection tuning kept current as your environment changes.
Scheduled and ad-hoc activity reports across every covered product, delivered without a request each time.
Journey content updates, on-demand sends, content packs, phishing simulations, landing pages and branding updates.
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