“Makes cybersecurity easy” for a top-20 accountancy firm.
Client confidentiality is the business. HaysMac needed control of shadow IT and web behaviour, without staff feeling blocked from doing their jobs.
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HaysMac is an award-winning top-20 London firm of chartered accountants and tax advisors, over 500 partners and staff, and a client list running from listed companies to charities. Client confidentiality isn't a policy there. It's the product.
The problem wasn't the perimeter. It was insight.
“We didn't have a two-way communication channel with people,” recalls Megan Baldwin, Information Security Manager. “As a result, our web filtering was clunky, and it was making people frustrated – feeling like they were being blocked from getting their job done.”
“Looking for a solution, I had two top priorities: mitigating the risk of anybody's actions having a negative effect on the company. And making cybersecurity as easy as possible for all staff.”
Intelligence you can have a conversation with
HaysMac chose Web Security and CASB.
“What first grabbed me about TrustLayer's solution is that it would give us the intelligence to talk to people about their online behaviour. Our client list is really broad, so our staff need to be able to access different websites. TrustLayer's service has meant that, if we want to allow access to a domain at short notice, it's no problem. They're really supportive, they respond super quickly, and no question is too silly!”
“Implementation was smooth sailing, and super quick. It was effortless and speedy from our side. Implementing CASB was a slightly longer journey than Web, as we have 20-30 core business applications that we needed to work through.”
Control, evidence, and a culture shift
“It's been a game-changer. Now, I can definitively demonstrate what's happening with people's web behaviour. We've got control, and a chain of evidence. But it's not a fingerpointing thing. It means we can be more supportive.”
“Our culture has become one where people actively report potential risks and threats. They take that five-second pause before they act and flag anything suspicious. It feels entrepreneurial, not draconian, and that only comes from having greater trust.”