Customer news

Strengthening our foundation for the future

We’re levelling up. Here’s what that means for you.

We’re getting in touch with an important update that reflects our long-term commitment to you, and the future of the services we provide.

We’re proud of the platform we’ve built, and the recognition we’ve earned. But most importantly, proud of the value we deliver to mid-sized businesses like yours every day. To keep doing that – and keep improving – we’re transitioning to a new company entity. This strategic move is designed to strengthen our foundations for long-term growth and make room for the next wave of platform enhancements and innovation.

What does that mean in practice? More simplicity. More features.

More of the good stuff you already rely on – delivered through the same tightly integrated platform.

This is a transition is fully backed by a committed group of shareholders and will not disrupt the services we provide. No change to the platform, infrastructure, or support. Just the same team, the same service, and the same commitment to protecting your business.

Your relationship with us stays exactly as it is. Product access, support, SLAs, contracts – all continue as normal, fully supported by the new entity. You should have received updated financial and banking details as of 9th May to keep everything running smoothly. If this has not been the case, please reach out to your account manager.

Our new brand, TrustLayer is already making an impact. It’s a fresh look, built on the same mission and values. And we can’t wait for you to be part of this chapter. We will ensure you are kept updated, making sure any changes are communicated clearly and in advance.

Thanks for your continued trust. We’re excited about what’s next – and proud to be your cybersecurity partner.

Welcome to TrustLayer.

FAQs
01
Who do I contact if I have questions?
You can reach out directly to your account manager for any queries. If you are unsure who that is, contact marketing@trustlayer.co.uk.
02
Will our service be affected?
No, there will be no disruption to the security platform during the transition. All infrastructure remains unchanged and will be migrated to the new company.
03
Are you changing the product?
Only for the better. Further investment led by the existing management team will enable us to deliver more functionality and continue to innovate on the existing foundations of our integrated cloud security platform.
04
Are you increasing prices?
Commercial terms, MSA, and partner agreements remain unchanged and will be novated to the new legal entity.