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Managed Change Service

TrustLayer policy and configuration changes, handled by TrustLayer experts.

Existing TrustLayer deployments need regular operational updates: policy changes, rule updates, exceptions, safelists, training journeys or reports. Managed Change Service handles it directly, without turning every change into a support issue or a separate professional services project.

When to use it

Routine changes shouldn't need a project

Use Managed Change Service for:

  • Policy, rule or configuration changes
  • Exception handling and unblock requests
  • Threat protection tuning
  • Reporting changes
  • Security Awareness Training campaign updates

Not designed for:

  • Major redesigns or migrations
  • Incident response
  • Custom project work

These sit with standard support or professional services instead.

Reviewed, applied, checked, documented

TrustLayer reviews the request, makes the change, checks it has applied as expected, and records what was done — every time.

Best for

Customers and MSPs with regular TrustLayer policy, rule or configuration change requests.

Whats covered

TrustLayer Mail, TrustLayer Browse (Web Security and CASB), and TrustLayer Users.

Service hours

Monday to Friday, 09:00–17:00, excluding public holidays. Out of hours by prior agreement.

Delivered end to end

Request review, implementation, basic validation, documentation and monthly reporting — all handled by TrustLayer engineers.

One service, applied across every layer

Email filtering & safelists

Filtering rule updates, Spam Safe and Deny list changes, BEC and Nearby Domain entries, LinkScan safelists and threat protection tuning.

Web & CASB policy

User, group, device or OS-based policy updates, application and category controls, custom URL groups, bypasses and exceptions.

SSL/TLS exceptions

Inspection exceptions, unblock requests and MIME type configuration handled without opening a support ticket.

Agent & threat tuning

Agent profile updates and threat protection tuning kept current as your environment changes.

Reporting

Scheduled and ad-hoc activity reports across every covered product, delivered without a request each time.

SAT campaign management

Journey content updates, on-demand sends, content packs, phishing simulations, landing pages and branding updates.

Want to find out more?

Arrange a walkthrough or download our technical datasheet.

Managed Change Service, the direct way.

Reviewed, implemented, checked and recorded — by TrustLayer engineers, not a queue.

Customer stories

Don't just take our word for it

Read what our clients have to say
"When I saw a demo of TrustLayer's combined web, email and cloud (CASB) security platform at a trade show, I felt like I had stumbled across something that didn’t exist."
Managing Director, Clarity ltd
Neil Jordan
"We really have no worries these days around remote access to our systems and the constant threat of hackers being able to access our network easily has disappeared. At last I can sleep easy at night!"
IT Manager, Borsen
Brian Skibby
"We found that TrustLayer takes a really unique approach where it comes to designing its solutions – its different from the traditional products that competitors offer and leads to much more flexible protection"
Solution Architect, Cloetta
GertJan Minkels
"The ease of use means not much intervention is needed from my team which has the added benefit of giving them time back to focus on more serious matters. It was easy to implement, because it’s the type of product you can just put in an environment and let it do its thing"
Head of IT, Fever-Tree
Mayur Mistry
"While Microsoft has basic security functionality, we needed more sophisticated security tools to protect our employees, but also at the right price. TrustLayer gives us advanced security and also has a far more personal and specialised security service"
Head of IT, Hallmark Hotels
Julian Daniel
"TrustLayer is lightweight in management yet robust in its offerings. The solution provides us with a level of security over and above that which other well-known brands could provide and is much less complicated to use. And as we continue to grow as a business, we know that the TrustLayer will grow with us"
Senior IT Engineer, Thatchers
Hamish Ross
"The difference between TrustLayer and other security offerings is that, where other vendors have shoehorned products that originated on-premises into a SaaS solution, the TrustLayer Platform was built from the ground up on modern cloud infrastructure. This means the solutions are tightly integrated and still individually stronger than what else is available on the market."
Managing Director, Clarity
Neil Jordan
"There is also a second, more human element to choosing a security solution - you also need to make sure that you can work with the people and get the support you need. This is where TrustLayer has excelled, through the onboarding and implementation process and beyond."
Technology Manager, Newlife
Phil Ashcroft

A different class of security platform.
Direct by design.

Security wasn't meant to be fragmented. TrustLayer One replaces bolt-ons, workarounds and half-integrated stacks with a single layered platform that works as one. Direct, simple and built for scale.

Protect from the source

Stop threats where they start, without rerouting traffic or stitching together tools.

Control every risky channel

Create unified policies across email, web and cloud apps in minutes.

See everything, act fast

Get real-time visibility and respond to risk without slowing down your business.

One platform. Four layers of control.

TrustLayer Browse

Control and protect all user, web and cloud activity.

TrustLayer Posture

Continuously enforce cloud and SaaS security best practises.

TrustLayer Mail

Stop threats before they hit the inbox.
TrustLayer Users
Turn your users into the best line of defence.

Can we help?

Contact

Addresses
UK
Belvedere House 4.2
Basing View
Basingstoke
RG21 4HG

USA
Trustlayer Limited 5900 Balcones Drive # 27076 Austin, TX 78731
Email
Phones
UK: 0845 230 9590

USA: +1 512 882 6242
TrustLayer
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