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Managed Change Service
Existing TrustLayer deployments need regular operational updates: policy changes, rule updates, exceptions, safelists, training journeys or reports. Managed Change Service handles it directly, without turning every change into a support issue or a separate professional services project.
When to use it
Routine changes shouldn't need a project
Use Managed Change Service for:
- Policy, rule or configuration changes
- Exception handling and unblock requests
- Threat protection tuning
- Reporting changes
- Security Awareness Training campaign updates
Not designed for:
- Major redesigns or migrations
- Incident response
- Custom project work
These sit with standard support or professional services instead.
Reviewed, applied, checked, documented
Best for
Customers and MSPs with regular TrustLayer policy, rule or configuration change requests.
Whats covered
TrustLayer Mail, TrustLayer Browse (Web Security and CASB), and TrustLayer Users.
Service hours
Monday to Friday, 09:00–17:00, excluding public holidays. Out of hours by prior agreement.
Delivered end to end
Request review, implementation, basic validation, documentation and monthly reporting — all handled by TrustLayer engineers.
One service, applied across every layer
Email filtering & safelists
Web & CASB policy
SSL/TLS exceptions
Agent & threat tuning
Reporting
SAT campaign management
Want to find out more?
Managed Change Service, the direct way.
Reviewed, implemented, checked and recorded — by TrustLayer engineers, not a queue.
Don't just take our word for it
A different class of security platform.
Direct by design.
Security wasn't meant to be fragmented. TrustLayer One replaces bolt-ons, workarounds and half-integrated stacks with a single layered platform that works as one. Direct, simple and built for scale.