|
|
Standard (L1)
|
Premium (L2)
|
Enterprise (L3)
|
|---|---|---|---|
|
|
✅
|
✅
|
✅
|
|
|
✅
|
✅
|
✅
|
|
|
-
|
✅
|
✅
|
|
|
-
|
✅
|
✅
|
|
|
-
|
-
|
✅
|
|
Severity Level
|
Target Response Time
|
|---|---|
|
|
<4 Business Hours (Email)
|
|
|
<6 Business Hours (Email)
|
|
|
Next Business Day (Email)
|
