Everyone’s adding AI to email security. Few are fixing the real problems.

AI is everywhere right now. Especially in email security.

Every vendor says their filters are now “intelligent.” Every attacker is supposedly using AI to craft the perfect phishing email. And just about every CISO board deck has a slide titled “AI-powered threat evolution.”

But here’s the truth: AI doesn’t fix broken detection logic. It just makes everything happen faster — for the attackers and the defenders.

So the real question isn’t “does your email security use AI?” It’s “can it actually catch the stuff that matters?”

The threats haven’t changed. The tactics have.

Phishing. Impersonation. Credential theft. Email compromise.

The categories are the same. What’s changed is how those attacks are packaged.

  • Delayed payloads: Clean links that redirect hours later
  • Rules that break when an attacker changes one word
  • Generative impersonation: Messages written to match tone, style, and urgency
  • QR code abuse: Used to bypass filters that only scan URLs
  • Conversation hijacking: Attackers replying mid-thread with injected instructions
  • Abuse of trusted infrastructure: Links that technically point to safe domains but redirect behind JavaScript
These don’t raise alarms in traditional filters because they’re not breaking rules. They’re working around them.

This is where smarter detection makes the difference

Let’s be honest: most IT teams aren’t actually looking for AI. You’re looking for answers, accuracy, and less noise.

So instead of debating model types or machine learning buzzwords, here’s what modern email protection should actually do:

  • Analyse behaviour, not just content

If the CFO never sends wire instructions at 3:00 a.m. from a device in Paris, that matters more than whether the email includes a suspicious attachment.

  • Scan again — not just once

One-time scanning is a shortcut. Point-of-click protection (like TrustLayer’s LinkScan™) rechecks links in real time, catching delayed payloads and redirection traps.

  • Understand sender identity in context

Domain lookalikes and spoofed headers often pass SPF and DKIM. You need detection that recognises “Inda Robínson” isn’t the same as your actual IT manager.

  • Correlate across systems
Email doesn’t happen in a vacuum. If your archive, posture, and identity signals are separate silos, threats move faster than your alerts can.

So, does AI help?

Yes — but only when it’s applied with purpose.

Used well, it powers smarter detection logic, reduces false positives, and helps prioritise real threats. It supports pattern recognition at scale, adapts to evolving behaviours, and makes your analysts faster.

Used badly, it just adds noise, overcorrects, or becomes a tick-box feature on a product sheet.

Don’t chase AI. Chase clarity.

If your current system still:
  • Misses spoofed exec emails
  • Flags legit invoices as threats
  • Needs human eyes on every false positive
  • Can’t explain why it quarantined something...

…then the issue isn’t the absence of AI. It’s the absence of insight.

Let’s call time on marketing-first “intelligent” filters. The smartest email security doesn’t need to shout about AI — it just needs to work.

I recently switched to TrustLayer for our cloud security needs, and it's been a great decision. The intuitive interface and excellent support make managing our email platform for over 800 users feel effortless. TrustLayer's emphasis on complete visibility and data protection gives me peace of mind, knowing our business operates fearlessly.
Alessandro Leonardi
IT Security Manager, LGH Hotel Management
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